Terms and Conditions

Mountain Creek Wholefoods Pty Ltd

Welcome to our website. This website with URL address https://www.mountaincreekwholefoods.com.au is owned and operated by Mountain Creek Wholefoods Pty Ltd (ABN 70008048650).
There is a lot of information below , but these are standard conditions which we are required to share with you as a user of our website and online store.

Terms and Conditions

If you wish to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Mountain Creek Wholefoods Pty Ltd’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, we need to advise you not to use our website. Questions about our Terms and Conditions can be directed to us at info@mountaincreekwholefoods.com.au.

‘Mountain Creek Wholefoods Pty Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to Mountain Creek Wholefoods Pty Ltd, the owner of the website, whose registered office is in the Australian Capital Territory. The term ‘you’ or ‘your’ refers to the website user.

Your use of this website is subject to the following terms and conditions:

This website uses cookies to allow navigation of site . If you allow cookies to be used, the only personal information to be used by us or shared with third parties will be details necessary to process and ship your order, ie Paypal and Australia Post or relevant courier.

While all information provided by this website is offered in good faith and is accurate to the best of our knowledge, neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.

Your use of this website and any dispute arising out of your use of it is subject to the laws of the Australian Capital Territory.

You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

It is prohibited for you to transmit or distribute any viruses or codes of a destructive nature or other material which is malicious or harmful or to attempt to affect the performance or functionality of any computer facilities of or accessed through this website.

For warranty information, you need to refer to the individual warranty relevant to any particular product or service.

These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

These website terms of use based on those provided by LegalVision with modifications.

Returns Policy

If you change your mind about your purchase, please contact us within 7 days at info@mountaincreekwholefoods.com.au to arrange an exchange or refund of the purchase value of the produce/s. Please be aware that items need to be returned in unused, resalable condition and in the original packaging. You will need to provide a copy of the purchase receipt. When we receive your email, we will advise the best way to return the product/s.

We check all products prior to shipping to ensure they are dispatched in good order and package all items to ensure they are received in good condition. In the instance that a manufacturing fault is found please contact us as soon as possible and we will arrange an exchange (if the product is available), provide you with an alternative or refund the full purchase value of the item once it has been confirmed as faulty.
We will then the send replacement/alternative products or refund the full amount (minus the initial delivery charge) via your original payment method. This will also include any expenses involved in returning the item/s to us.

Conditions of Sale

All items must be paid for before they shipped.
You must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us or a PayPal account.
All prices on our site are displayed in Australian dollars (AUD) and are charged in Australian dollars. Pricing displayed includes GST. Final charges are determined at the time of Checkout processing to include shipping costs .
Sale prices are available only while stocks last.
Your Bank may have additional foreign currency charges or conversion rates. Please enquire at your Bank for more information regarding their fees.
The final price will be calculated in accordance with the applicable exchange rate on the day your payment is processed (for example, for customers paying by credit card this will be the date your credit card company processes the transaction).

There may be times when we need to alter the pricing without notice. Orders in progress will be charged the price at the time of ordering.

We reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Please be aware that you need to provide current, complete and accurate purchase and account information for all purchases made at our store.

Shipping

Please find our shipping conditions here: https://mountaincreekwholefoods.com.au/shipping/